This Is Off the Route
Great pest control companies are built by more than owners and executives. They are built every day by the people answering the phones, selling the service, managing the schedule, running the routes, solving problems in the field, developing teams, and taking care of customers.
Off the Route is a Pest Daily podcast that gives people from every part of the company a seat at the microphone. We sit down with technicians, customer service representatives, salespeople, office team members, managers, owners, coaches, industry partners, and subject-matter experts to hear what is working, what is changing, and what they are learning along the way. Each episode explores the real operational, service, leadership, sales, culture, and people challenges shaping pest control companies today. Through honest conversations and real-world experiences, we uncover practical lessons that listeners can take back to their teams and businesses.
Some of the industry’s most valuable lessons are not learned in a conference room. They are learned on the phones, in the office, in the field—and Off the Route.
David Gilmer
Vice President of Client Integration, Pest Daily
As vice president of client integration, David Gilmer is in charge of developing cutting-edge educational content and providing expert guidance and support to Pest Daily members. During his 20-plus years in the pest control industry, Gilmer has developed a deep understanding of service operations, technology development and departmental integration and enjoys using his knowledge to help business owners grow their organizations. Driven by a passion for advancing the industry through education, innovation and community building, Gilmer is eager to continue exploring new ways to enhance the value Pest Daily delivers to its members.
Andrea Edgars
Director of Client Implementation, Pest Daily
Andrea Edgars is a nationally recognized thought leader and trusted voice in customer service and office operations. A valued Pest Daily team member and subject matter expert, she supports dozens of pest control companies across the U.S., bringing more than a decade of hands-on industry experience—from her start as a CSR in 2010 to becoming a Regional Service Center Manager.
Andrea’s passion lies in helping people thrive. She’s known for building high-performing teams, creating career paths, and designing training that sticks.
Nadine Mirabal
Director of Expansion Services, Pest Daily
As Director of Expansion Services at Pest Daily, Nadine brings her passion for building high-performing teams and service-driven cultures to life every day. With over 21 years of experience in the pest control industry—including branch operations, sales leadership, and enterprise-level training and development—she knows what it takes to drive results across every level of an organization.
Nadine’s focus is on developing leaders who create exceptional employee experiences, because great teams are the foundation of superior customer outcomes.
Take a Seat at the Microphone
Share your experience, lessons, and perspective with the pest control industry as a guest on Off the Route.
Become a Guest